FAQS
How to shop and place an order
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a MULTIBRAND account. If you create a MULTIBRAND account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Pricing and Payment
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a MULTIBRAND account. If you create a MULTIBRAND account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Product availability, authenticity and pre-owned items
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a MULTIBRAND account. If you create a MULTIBRAND account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Delivery, duties and taxes
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a MULTIBRAND account. If you create a MULTIBRAND account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Returns and refunds
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a MULTIBRAND account. If you create a MULTIBRAND account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Pre-order
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a MULTIBRAND account. If you create a MULTIBRAND account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Size and fit
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a MULTIBRAND account. If you create a MULTIBRAND account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Promotions
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a MULTIBRAND account. If you create a MULTIBRAND account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
EUROPEAN UNION DIGITAL SERVICES ACT ("DSA")
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a MULTIBRAND account. If you create a MULTIBRAND account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Tax Strategy
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a MULTIBRAND account. If you create a MULTIBRAND account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
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